Support

Before You Contact Us

A few quick steps may resolve the issue:

• Confirm that you are using the latest version of My Tiny Mood.
• Close and reopen the app.
• Restart your device.
• Confirm that your device has enough available storage.
• Check that notifications are enabled if mood check-in reminders are not appearing.
• Confirm that biometric access is enabled on your device if Face ID, Touch ID, or fingerprint unlock is not working.

App Lock and Device Authentication

My Tiny Mood can use the authentication already configured on your device, such as Face ID, Touch ID, an Android biometric, or a device credential supported by the operating system.

My Tiny Mood does not create or store a separate app password. Device authentication and recovery are controlled by your device and operating system.

Do not delete or reinstall the app unless you understand how doing so may affect your locally stored data.

Your Moods and Data

During normal app use, your mood check-ins, notes, history, settings, and other app data are stored on your device. They leave only when you choose to share, export, or back them up.

We do not receive or store your personal mood content on our servers.

Because your data stays on your device, we cannot view, restore, or recover it if it is lost or deleted.

You are responsible for maintaining any device or operating system backups you wish to rely on.

Data may be permanently lost if:

• The app is deleted
• The device is lost, damaged, or reset
• App data is cleared
• A device transfer fails
• No usable backup is available

Before reinstalling the app, resetting your device, or clearing app storage, make sure you understand whether your data has been backed up.

Purchases and Restore Purchase

Purchases are processed by Apple or Google, depending on where you downloaded the app.

We do not receive or store your payment card information.

If you previously purchased the Lifetime Unlock, use Restore Purchase in the app while signed in to the same Apple ID or Google account used for the original purchase.

Restore Purchase restores Lifetime access only. It does not restore mood history; use the app's separate backup restore feature for mood data.

Purchase availability, billing, refunds, and transaction records are also subject to the policies of the applicable app store.

Reporting a Problem

To help us investigate an issue, include:

• Your device model
• Your operating system version
• Your My Tiny Mood app version
• A brief description of what happened
• The steps you took before the issue occurred
• A screenshot, when helpful

Please do not include device passcodes, private mood entries, purchase receipts, or other sensitive information unless it is necessary to explain the issue.

Feedback and Suggestions

Have an idea that could make My Tiny Mood better?

Send it to support@mytinymood.app.

We read every message, although we cannot promise that every suggestion will be added.

Contact

support@mytinymood.app